✨ New Arrivals Just Dropped!Explore
Returns & Exchanges
At Prism, we want you to love every piece in your home. If your purchase isn't a perfect fit, you can return or exchange eligible items within 30 days of delivery.
1
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
2
Prepare the Package
Securely pack the items in their original packaging, ensuring all hardware, assembly manuals, and protective padding are included.
3
Ship It Back
Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.
4
Receive Your Refund
Once our warehouse inspects the returned items, your refund or exchange will be processed within 5 to 7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing